Support

Dear Linkreal customer

Hope everything goes well.


Thank you for patronizing the "Linkreal" or "LR-LINK" brand products of Linkreal Co., Ltd. In order to protect your rights, please carefully read the following warranty regulations after purchase (this regulation applies to all products of the "Linkreal" and "LR-LINK" brands):


Please note that the following situations do not belong to the scope of warranty:

1. Has exceeded the warranty period.
2. Altering or tearing up product barcodes without authorization.
3. The serial number or model of the returned product does not match the product itself.
4. Damage caused by transportation when the customer sends it back for repair.
5. Product failure or damage caused by failure to install, use, maintain or store in accordance with the correct steps. 6.Product failure or damage caused by force majeure such as earthquakes, fires, floods, lightning strikes, etc.
7. Product failure or damages caused by other problems that not caused by product design, technology, manufacturing, quality, etc.
8. Without our company's permission, unauthorized modification of its own inherent configuration files or unauthorized disassembly and repair.
9. Product damage caused by accidental factors or human behavior, such as input of improper voltage, high temperature, water ingress, mechanical damage, falling, severe oxidation or raw embroidery of the product, etc.

Product warranty content:

Warranty Period
Lifetime warranty. 3 years free warranty.
Warranty policy
Within 3 years from the date of sale, if the product has quality problems, the cusomter can go to the maintenance point or send it back to our company for free maintenance(the round-trip freight is borne by the customer).
Paid maintenance policy
When the product exceeds the warranty period and is not damaged by human beings, a paid service can be provided, and only the material fee will be charged (the round-trip postage will be borne by the customer).
Note:
When the product is abnormal during use, please contact the sales or our technical engineer to confirm whether the product has quality problems or not before return it for repair.
All costs of dispatch, transport,customs and insurance will be at the owners expense.
Technical support and software upgrade service
Before you send the product for repair, please call our technical engineer to confirm whether the product is faulty. At the same time, you can inquire about more service content in the "Support" on our website. Such as: FAQ, anti- counterfeiting, download drivers, installation guides and datasheets etc.
Scan the QR code to inquire about more service content.